Shipping policy

Shipping Policy

Last Updated: 2026

Thank you for shopping with us. Please read our shipping policy carefully to understand how your order will be processed and delivered within Pakistan.

1. Shipping Locations

We currently ship all across Pakistan, including major cities and remote areas, subject to courier service availability.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

  • Major Cities: 3–5 business days

  • Other Cities / Remote Areas: 5–7 business days

Delivery times may vary due to weather conditions, public holidays, strikes, or courier delays beyond our control.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan where supported by courier partners. Please ensure availability at the delivery address to avoid order cancellation.

5. Shipping Charges

  • Shipping charges (if applicable) are clearly mentioned at checkout.

  • Any promotional free shipping offers will be highlighted on the website.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp to monitor your shipment status.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect address, unavailability, or refusal may incur re-delivery charges.

8. Delayed or Lost Shipments

If your order is delayed beyond the expected delivery time, please contact our support team. We will coordinate with the courier to resolve the issue as quickly as possible.

9. Damaged or Open Parcels

If you receive a damaged or opened parcel, please:

  • Do not accept the order, or

  • Record a clear video while opening the parcel and contact us within 24 hours of delivery.

10. Contact Information

For shipping-related queries, please contact us via:
+92 315 4545414